10.3 You will be made aware of the identity of the support acts, where known. If this is not known, you will be made aware of where you can obtain the information prior to the event. You will be made aware of any changes to the advertised support act(s) or performer(s) at the event.
10.4 Where the normal configuration of the Venue is significantly varied for a particular event, the configuration to be used will be disclosed in promotional material and event information.
10.5 Advertising for events with adult themes will include information about the recommended age for ticket holders. This information will be available on our website for your review prior to purchasing tickets.
10.6 For some events, the artist or presenter may encourage audience members to actively engage with the performance in some way, for example by standing up, waving or dancing. This may impact on visibility in some seating locations. Where this is known to Mildura Arts Centre, you will be advised of any restricted viewing information prior to purchase.
10.7 Once an event has commenced, admittance or re-admittance to the Venue will usually be during a suitable break in the Event and may be to a different seating location. For some events, admittance or re-admittance may not be possible.
10.8 In any of the circumstances set out above, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).
11. Exchanges and Refunds – Ticketed Events
COVID-19 Temporary Refunds and Exchanges Policy
Mildura Arts Centre has temporarily changed the Exchange and Refund Policy to encourage anyone showing COVID-19 symptoms or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other customers and staff.
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A full refund or exchange is available to any ticket purchaser who, since their ticket purchase, has developed any of the recognised symptoms of COVID-19.
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A full refund or exchange is available to any ticket purchaser who, since their ticket purchase, has come into contact with anyone displaying COVID-19 symptoms or a confirmed case of COVID-19.
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A full refund or exchange is available to any ticket purchaser who determines not to attend the event in order to comply with the terms and conditions of sale or directions or instructions given at the venue.
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Refunds or exchanges in the above circumstances will be available up until one hour before the performance starts. Absolutely no refunds or exchanges will be available after the performance has taken place.
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A full refund or exchange will be offered for any tickets to cancelled or rescheduled performances.
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This policy aligns with the Live Performance Australia Ticketing Code of Practice.
11.1 You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
11.2 Provided that you purchased your ticket through Mildura Arts Centre, you will be entitled to a refund where:
(a) The event is cancelled. (Note that where an event is rescheduled, reasonable endeavours will be made to ensure that you are offered seating in a similar location at the rescheduled event. If the event is not rescheduled, you will receive a full refund of the Ticket price and other Ticket charges.)
(b) The event is rescheduled and you cannot or do not wish to attend the rescheduled event.
(c) The event is significantly relocated, and the nature of the experience and/or geographic location of the event is fundamentally altered by the relocation. You must apply for a refund within five (5) working days of the announcement of the relocation in order to obtain a refund.
(d) An event is cancelled due to unforeseen circumstances that arise during the event, leaving the event uncompleted. (Note however that if a substantial proportion of the event is completed then, depending on the circumstances, Mildura Arts Centre may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.
11.3 You will not be entitled to a refund or exchange in the following circumstances:
(a) Your ticket was free or complimentary.
(b) You did not enjoy the event or were dissatisfied with the performance at the event.
(c) You are unable to attend for reasons outside Mildura Arts Centre’s control including but not limited to; illness; illness of any person accompanying you to the event, or other person for whom you need to care; transport failure or delay; or where you choose not to attend the event.
(d) You arrive late to an event and are refused entry on the grounds that latecomers will not be admitted, or you are delayed admission or readmission until a suitable break in the performance.
(e) You have been refused entry to or evicted from the event or Venue.
(f) A performance has been made by an understudy in the place of a main performer, provided that you have been made aware of the use of an understudy at the Event.
(g) An opening or support act is cancelled or replaced or if the acts appearing at a festival change, provided that you are made aware of the cancellation, replacement or change at the event.
(h) The advertised ticket price is changed in response to varying levels of consumer demand.
(i) Additional seats or additional dates are released for presentation of the event.
(j) Tickets for a general admission event are lost or stolen.
11.4 Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.
11.5 Refunds will be processed using the original method of payment. If the original method of payment was cash, a refund will be issued via direct bank transfer.
11.6 Refunds may not necessarily be available at the time the refund is requested.
11.7 Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase. Refunds will not include costs imposed by external suppliers that you were not obliged to incur but chose to incur, such as registered or express post fees, courier charges or insurance. Where tickets to multiple events are purchased in a single order, Mildura Arts Centre will not refund the service charge.
11.8 Unless required by law, Mildura Arts Centre will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.
12. Children’s Events and Minors
12.1 Children under the age of twelve months will generally be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on an accompanying adult’s lap for the duration of the event.
12.2 Some events do require children under the age of two to be admitted with a ticket - particularly for performances programmed specifically for this age group. If this is the case, this requirement will be clearly stated prior to purchase including on the event’s webpage.
12.3 Any person (regardless of age) interrupting the enjoyment of other visitors may be asked to leave an event and/or the venue.
12.4 Schools and other group tickets are subject to availability and additional conditions may apply.
13. Gift Vouchers
13.1 You may purchase a Mildura Arts Centre Gift Voucher (which can be redeemed for tickets) to any monetary value.
13.2 Gift Vouchers and unused portions of Gift Vouchers should be spent within 36 months from the date of purchase, which is the "expiry" date displayed on the Gift Voucher.
13.3 When available, you may also purchase a gift voucher for a specific event. These vouchers may only be to a specific monetary value reflecting the price of tickets to that event. These gift vouchers can only be redeemed for tickets to that event. These gift vouchers must be spent by the end of the event season, which is the “expiry date” displayed on the gift voucher.
13.4 Gift Vouchers can be redeemed in person at Mildura Arts Centre Box Office, Online or via the Box Office on 03 5018 8330.
13.5 Any unused balance will not be refunded or credited on expiry.
13.6 Gift Vouchers are non-refundable.
13.7 Gift Vouchers cannot be redeemed for cash.
13.8 Additional values cannot be added to an existing voucher; however, additional vouchers may be purchased.
13.9 If your order exceeds the amount of your Gift Voucher, you must pay for the balance with an alternate available payment method.
13.10 Gift Vouchers are considered cash. Replacements will not be issued for lost or stolen Gift Vouchers.
13.11 The standard fees and charges must be applied to all Gift Voucher transactions.
13.12 We may request an alternative form of payment if we have reason to believe that a Gift Voucher has been fraudulently obtained and is being used to make purchases.
13.13 We may provide purchasers of Gift Vouchers with information about the redemption status of Gift Vouchers.
14. Promotions and Competitions
14.1 If you received your ticket or other product as a prize, gift, donation or otherwise at no cost, these Terms and Conditions and the terms and conditions of the relevant promotion or competition apply to your use of the ticket.
15. Privacy
15.1 You may be asked to provide personal information (including email address, postal address and other contact information) when making a purchase. Please ensure that you provide current, complete, and accurate information. If you do not provide personal information when requested, we may not be able to fulfil your order and may not be able to contact you to give you information about the event or to advise you of changes to the event including cancellation.
15.2 By making a purchase, you consent to the collection, use, disclosure and handling of your personal information as set out in the Council’s Privacy Statement.
15.3 Mildura Rural City Council Privacy Statement
Mildura Rural City Council collects Personal Information for municipal purposes as specified in the Privacy and Data Protection Act 2014. The information collected in this form is used only for the purposes specified (primary purpose) and is not passed on to third parties. Council may disclose this information but only if authorised or required by law.
Council may not be able to process your request unless sufficient information is given. Should you need to change or access your personal details, or you require further information regarding Council’s Privacy Policy please contact Council’s Privacy Officer.
16. Voluntary Assumption of Risk
16.1 You enter the Venue at your own risk.
16.2 You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
16.3 By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of Mildura Arts Centre or a presenter.
17. Limitation of Liability
17.1 To the extent permitted by law (including the Australian Consumer Law), Mildura Arts Centre is not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event.
17.2 Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of Mildura Arts Centre is limited to the minimum permitted by law.
18. Complaints and Feedback
18.1 Consumers are encouraged to provide feedback on the services provided by Mildura Arts Centre. For information on how to provide feedback to Mildura Arts Centre, visit
www.milduraartscentre.com.au/Contact-us